Choboty.store delivery terms within Ukraine and abroad
The Choboty.store online shop ships orders within Ukraine via Nova Poshta, and abroad via Nova Post. The delivery cost is paid by the customer according to the carrier's current rates.
1. Delivery within Ukraine
Delivery methods
Orders within Ukraine are delivered by Nova Poshta.
Delivery to the selected Nova Poshta branch.
Available if the shipment dimensions meet the carrier's requirements.
Door-to-door courier delivery by Nova Poshta to the buyer.
Delivery cost within Ukraine
To a Nova Poshta branch
Delivery is paid by the customer according to Nova Poshta's current rates.
The actual cost depends on the weight and dimensions of the package, the recipient's locality and any additional carrier services.
To a Nova Poshta parcel locker
Delivery to a parcel locker is paid by the customer according to Nova Poshta's current rates.
Delivery to a parcel locker is possible provided the shipment dimensions meet the carrier's requirements.
Nova Poshta courier delivery
The actual amount depends on the base delivery tariff, recipient address, shipment dimensions and Nova Poshta's additional services.
Free delivery
Choboty.store does not provide free delivery.
Delivery cost is paid separately by the customer according to the chosen delivery method and the carrier's current rates.
Order processing time
Items in stock
Orders for items marked "In stock" are processed within 1 business day.
Orders placed before 14:00 on a business day, when possible, are handed over to Nova Poshta the same or next business day. Orders placed after 14:00, on weekends or public holidays begin processing on the next business day.
Made-to-order items
If a specific model or size is produced after ordering, the manufacturing time will be indicated on the product page.
A product that is actually made to order should not be shown on the site as an item with immediate dispatch.
Delivery time within Ukraine
After the order is handed over to Nova Poshta, the estimated transit time is 1–3 business days.
For made-to-order items: 5–10 business days for manufacturing + 1–3 business days for delivery.
Actual transit time depends on the recipient's locality and the carrier's operations.
When the customer receives the tracking number (TTN)
After the shipment is created and the order is handed to Nova Poshta, the customer receives the express waybill number (TTN).
The TTN is sent on the day the order is handed to the carrier. The shipment can be tracked via the Nova Poshta website or mobile app.
2. International delivery
International orders are shipped from Ukraine via Nova Post — depending on the country and available delivery methods. Free international delivery is not provided.
Countries and delivery methods
Delivery is available to countries served by Choboty.store's logistics partners and selectable during checkout.
If the required country is not in the list, delivery availability must be agreed with a manager before payment.
Depending on the country and locality, orders may be delivered:
- to a Nova Post branch;
- to a parcel locker;
- by courier to the buyer's address.
Availability of a specific delivery method is determined by the destination country and the carrier's capabilities.
Cost of international delivery
International delivery is paid by the customer according to the chosen carrier's current rates.
The exact amount depends on the country, delivery method, weight and dimensions of the parcel and is communicated before full payment of the order.
For a shoe box, the actual amount will usually be higher and will be determined for the specific country, weight and dimensions of the shipment.
The exact delivery cost must be shown to the buyer during checkout or communicated before payment is made.
Free international delivery is not provided. All costs for standard delivery of the order to the destination country are paid by the buyer.
International order processing time
After preparation the item is handed over to the selected international carrier.
International delivery time
After the item is handed to the carrier, the estimated international transit time is 5–14 business days.
For made-to-order items, add 5–10 business days for manufacturing to these times.
International order tracking number
After handing the international order to the carrier, the customer is sent the shipment number.
The parcel's movement can be tracked on the carrier's website or in their app.
Customs duties and taxes
The product price and delivery cost are paid before shipment.
Import duties, VAT, brokerage or other mandatory fees of the destination country are not included in the product price and delivery and are paid by the buyer during import clearance, if applicable.
Choboty.store does not add any hidden fees after order placement.
3. Weekends, public holidays and possible delays
Weekends and public holidays
Choboty.store's order processing times are calculated in business days.
The main days for processing and handing orders to the carrier are Monday–Friday.
Orders placed on Saturday, Sunday or a public holiday begin processing on the next business day.
Possible delays
In certain cases delivery times may increase due to:
- peak load on logistics services;
- national and international holidays;
- weather conditions;
- security situation;
- border delays;
- customs procedures;
- temporary carrier operation restrictions;
- other circumstances beyond Choboty.store's control.
If a shipment is significantly delayed, the buyer may contact Choboty.store to check its status.
4. Order inspection upon receipt
Upon receipt we recommend checking:
- the condition of the transport packaging;
- the product model;
- the size;
- the colour;
- completeness;
- absence of visible damage.
If the packaging or product was damaged during transport, we recommend documenting the damage in the presence of the carrier's representative and contacting Choboty.store.
5. Change of delivery address
If you need to change the address, branch or recipient details, contact Choboty.store as soon as possible.
If the order has not yet been handed to the carrier, the store will attempt to make the necessary changes.
After the shipment is handed to Nova Poshta / Nova Post, changes may be made according to the carrier's rules and may involve additional charges.
6. Contacts
Questions about delivery?
Contact Choboty.store if you need to clarify the delivery method, time or status of your order.